Terms and Conditions

Effective Date: 01/11/2024

Welcome to Peachak.co.uk, operated by Peachak Ltd (“we,” “us,” or “our”), a company registered in England and Wales. By accessing or using our website and services (the “Site”), you agree to comply with and be bound by these Terms and Conditions, our Privacy Policy, and any other legal notices or policies on the Site. If you do not agree with these Terms, please refrain from using our website.

Company Information:
Peachak Ltd
Registered in England and Wales
Company number: 16038986
Registered office address: Lytchett House 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FA
Email: hello@peachak.co.uk

1. Acceptance of Terms

By using the Site, creating an account, or placing an order with us, you are agreeing to be bound by these Terms and Conditions. Peachak Ltd reserves the right to modify, update, or change these terms at any time without prior notice. You are encouraged to review these Terms regularly.

Note: These Terms cover your use of the Site and the purchase of goods through our Site, including any future updates, products, or services we may provide.

2. User Eligibility

To use the Site, you must:

  • Be 18 years of age or older.
  • Be capable of forming legally binding contracts under applicable law.
  • Provide accurate, truthful, and complete information during the registration and purchase process.

If you do not meet these criteria, please do not use the Site or make any purchases.

3. Account Registration and Security

To place an order on Peachak.co.uk, you may need to create an account. By creating an account, you agree to:

  • Provide accurate, complete, and up-to-date information, including your name, email address, and payment details.
  • Maintain the confidentiality of your account and password and are responsible for all activities that occur under your account.

Account Security
You must notify us immediately if you suspect any unauthorized use of your account. We are not responsible for any losses or damages resulting from unauthorized access to your account.

4. Product Information and Availability

We make every effort to ensure that all product descriptions, images, and prices are accurate. However, errors may occur, and we cannot guarantee that the product descriptions, pricing, or other content on the Site is 100% accurate.

  • Product Availability: All products are subject to availability. In the event that a product is out of stock after your order is placed, we will notify you and provide you with the option to wait for restocking, choose an alternative, or cancel the order and receive a full refund.
  • Product Pricing: Prices are listed in GBP (£) and include VAT, unless otherwise stated. However, shipping costs and taxes (if applicable) will be calculated at checkout and may vary depending on your location.
  • Product Images: We attempt to display product images as accurately as possible. However, colors may vary depending on your device, and we do not guarantee that the product will be exactly as shown.

5. Placing an Order

By placing an order on the Site, you are making an offer to purchase products subject to these Terms and Conditions.

Order Confirmation:
After you place your order, you will receive an order confirmation email. This confirmation does not mean that your order has been accepted. An order is not binding until we process and dispatch it.

Order Cancellation:
You may cancel your order at any time before it is dispatched. Once your order has been processed and shipped, it cannot be canceled.

6. Payment Terms

We accept the following payment methods:

  • Credit Cards (Visa, MasterCard, American Express)
  • Debit Cards
  • PayPal
  • Any other method explicitly stated during checkout.

Payment Processing:
Payment is processed securely through third-party payment gateways. By submitting your payment information, you represent that you are authorized to use the payment method and that the payment details are accurate.

Currency:
All transactions are processed in GBP (£). Any exchange rate differences or foreign transaction fees imposed by your payment provider are your responsibility.

7. Shipping and Delivery

We offer shipping services worldwide. Shipping costs and delivery times vary depending on your location and the shipping method chosen.

Shipping Costs:
Shipping charges will be calculated and presented at checkout. These charges may include taxes, customs duties, or other fees that are the responsibility of the customer.

Estimated Delivery Times:

  • UK orders: [Insert delivery time]
  • International orders: [Insert delivery time]

Please note that these are estimates, and delivery times may vary based on shipping carrier, location, and other factors.

Shipping Delays:
Peachak Ltd is not responsible for any shipping delays caused by third-party couriers or customs procedures. Any issues related to shipping delays should be addressed directly with the carrier.

International Shipping:
Peachak Ltd ships to multiple international locations. International orders may be subject to customs duties, taxes, or import fees that are your responsibility.

8. Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may return it under the following conditions:

  • Return Period: You can return most items within 14 days from the date of delivery for a refund or exchange.
  • Eligibility for Return: Items must be unused, unopened, and in their original packaging. Products that have been opened or used are not eligible for returns for hygiene reasons.
  • Return Process: To initiate a return, contact our customer service team at hello@peachak.co.uk with your order number and reason for the return. Our team will provide return instructions.
  • Refunds: Once we receive and inspect the returned items, we will process a refund to the original payment method. Please allow up to 14 business days for the refund to be processed.

Exceptions:
We do not accept returns for certain items, including but not limited to:

  • Opened skincare products
  • Sale or discounted items (unless otherwise stated)

9. Discount Codes and Promotions

From time to time, we may offer discount codes, promotions, or special offers. These are subject to the following conditions:

  • Validity Period: Discount codes or promotions are only valid during the specified time frame.
  • Exclusions: Certain products, categories, or minimum order values may be excluded from promotions.
  • Non-transferable: Discount codes are valid for single-use only and cannot be exchanged for cash or applied to previous orders.

10. Intellectual Property

All content on the Site, including text, images, logos, designs, graphics, videos, software, and any other materials, are owned by Peachak Ltd or our licensors and are protected by intellectual property laws.

Prohibited Use:
You may not reproduce, distribute, display, modify, or create derivative works of any content on the Site without our explicit permission.

11. Privacy and Data Protection

Your privacy is important to us. We collect and process your personal data in accordance with our Privacy Policy, which explains how we handle your personal information. By using the Site, you agree to the terms outlined in our Privacy Policy.

We use secure payment gateways and other necessary security measures to protect your information, but we cannot guarantee complete security against unauthorized access or data breaches.

12. Limitations of Liability

While we make every effort to ensure the accuracy of the information on the Site and the quality of our products, we do not guarantee that the Site will be error-free or that our products will meet your specific needs.

Disclaimer of Liability:
To the maximum extent permitted by law, Peachak Ltd is not liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the Site, including but not limited to damages for loss of profits, goodwill, or data.

Maximum Liability:
In the event of any dispute, our maximum liability to you shall not exceed the amount paid for the product or service giving rise to the dispute.

13. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales, unless otherwise agreed in writing.

If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms will continue in full force and effect.

14. Force Majeure

Peachak Ltd is not responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, strikes, governmental actions, and other unforeseen circumstances.

15. Modifications to Terms and Conditions

Peachak Ltd reserves the right to change, update, or amend these Terms and Conditions at any time without notice. Changes will be effective immediately upon posting on the Site.

Contact Us

For questions regarding these Terms and Conditions or to reach our customer service team, please contact us at:

Peachak Ltd
Email: hello@peachak.co.uk
Website: www.peachak.co.uk